Help Center
Answers to frequently asked questions about hi98
Deposits, withdrawals, account management, and support — find clear and detailed answers to every question that comes up while playing at hi98, all in one place.
Welcome to the FAQ page
hi98 is committed to providing a safe and convenient online gaming experience for players in Bangladesh. Whether you are a new member or a long-time player, it is natural to have questions about depositing, withdrawals, account management, and getting support. On this FAQ page we have compiled detailed answers to the most frequently asked questions across four key topics, so you don't have to contact support repeatedly. Click on the category your question falls under below and find your answer easily.
Detailed FAQ
Click on any question to expand the answer.
Support Questions
Yes, hi98's support team is active 24 hours a day, 7 days a week. Whether it's Eid holidays, public holidays, or the middle of the night — you can reach us via live chat or email at any time. There are no set "office hours"; our team is always ready.
hi98 currently has two support channels: (1) Live Chat — after logging in to the site, you can start a chat directly from any page; this is the fastest option; (2) Email — you can write out your issue in detail and send it to [email protected]. Both channels offer support in Bengali and English.
Before contacting support, have your registered username or email address, a brief description of the issue, a transaction ID or mobile number if it's a transaction-related problem, and a screenshot if you have one, ready at hand. This helps the support agent understand and resolve your issue faster.
hi98's support team is able to assist in both Bengali and English. With Bangladeshi players in mind, we always prioritize Bengali so there is no language barrier in communication.
When you send an email to [email protected], you will normally receive an automatic confirmation message in your inbox. If it doesn't arrive, check your spam or promotions folder. If needed, you can also send a quick message on live chat to confirm your email was received.
Withdrawals
The standard processing time for withdrawals at hi98 is 10 to 45 minutes. Within this time, the funds should arrive in your bKash, Nagad, Rocket, Upay, or bank account. In exceptional cases where additional verification is needed, there may be a slight delay.
The minimum withdrawal amount at hi98 is ৳500. If your account balance is below this, you will not be able to submit a withdrawal request. So after clearing a bonus, make sure your balance is at least ৳500 or more.
A pending status means your request has been received by the system and is being processed. It is usually completed within 45 minutes. If it remains pending beyond that, contact support via live chat with the time and amount of your request.
To withdraw winnings from a bonus, you must meet the bonus wagering requirement. For example — if you deposit ৳1,000 and receive a ৳1,200 bonus, you need to place bets totalling 10 times the bonus amount, which is ৳12,000. Wagering is calculated on the bonus amount only, not on the deposit amount.
Yes, the withdrawal system at hi98 runs around the clock. Whether it's Friday, Saturday, or any other holiday — even a request made at 2 AM follows the same processing time. There are no set "banking hours".
Deposit Questions
hi98 currently accepts five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (including major Bangladeshi banks such as Dutch-Bangla, BRAC Bank, and Islami Bank). All methods ensure secure and encrypted transactions.
To deposit with Nagad, log in to your hi98 account, go to the "Deposit" section, and select Nagad. Send money to the hi98 Nagad number shown and copy the transaction ID. Paste it into the deposit form and submit — your balance will be updated shortly.
The minimum deposit amount at hi98 is ৳200 for all payment methods. This limit is the same across all methods — whether it's bKash, Nagad, Rocket, Upay, or bank transfer. This limit is set so players can start with a small budget.
If your balance hasn't updated after completing a payment, first refresh the page and wait a few minutes. If the issue persists, contact live chat with your transaction ID and mobile number. Never make another payment without providing a transaction ID first — there is a risk of a duplicate deposit.
hi98 does not charge any deposit fee of its own. However, your mobile financial service or bank may apply its own transaction charges. Those are determined by the respective service's own policy; there is no additional processing fee on hi98's end.
Yes! On your first deposit at hi98 you will receive a 120% welcome bonus, up to a maximum of ৳15,000. For example: deposit ৳1,000 and get ৳1,200 as a bonus, bringing your total balance to ৳2,200. Likewise, depositing ৳26,000 still gives a maximum bonus of ৳15,000, for a total of ৳41,000. Check the terms and conditions before depositing to claim the bonus.
Member Account
To register at hi98, you generally need an active mobile number or email address, a preferred username, and a strong password. For detailed registration instructions, see the hi98 Login page. Only those aged 21 and above may register.
If you forget your password, click the "Forgot Password" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Enter the code and create a new password. If you run into any issues, contact support chat directly.
A good password should have at least 8 characters and be a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid using your own name, date of birth, or simple keywords, and never use the same password on another site.
After logging in, go to the Profile or Account Settings section to update your phone number, email, or personal information. Some changes may require additional verification for security purposes. If you need to change your username, please contact support.
The username chosen at registration is generally permanent, and the option to change it yourself is limited. If you have an important reason to change your username, contact the support team — they will verify your details and make a decision. Keep your registered information handy as proof.
Couldn't find an answer?
If your question is not on the FAQ page, hi98's support team is always here for you. Chat with us directly in Bengali via live chat, or send us the details by email.
Live Chat
24/7 in Bengali & English
Email Support
[email protected]