Data Protection & Privacy

hi98 Privacy Policy & Data Protection

Your personal information is completely safe with us. hi98 uses SSL encryption and strict data protection policies to ensure your privacy.

Policy Introduction & Purpose

This privacy policy applies to all users of the hi98 platform. By using our website or services, you are considered to have read and accepted the terms of this policy. We treat the protection of your information as our highest priority.

1.1 Scope of This Policy

hi98 is a secure and reliable online gaming platform. We handle the personal information of every individual who registers or visits our platform with the utmost care. This privacy policy clearly explains the following:

  • What types of information we collect and why
  • How collected information is stored and kept secure
  • When and with whom information may be shared
  • Your rights and control over your information
  • How we will notify you if this policy changes

1.2 Consent & Applicability

By creating an account on our platform, using our services, or simply visiting our website, you confirm that you have read, understood, and fully agreed to this privacy policy. You must be at least 21 years old and legally entitled to use this service in Bangladesh.

What Information We Collect

2.1 Information You Provide Directly

hi98 stores information that you provide yourself when registering an account or using our services. This may include:

  • Full name and date of birth
  • Valid email address and contact details
  • Relevant details from your national ID card or passport (for identity verification)
  • Payment method details such as bKash, Nagad, Rocket, Upay, or bank account information
  • Any information or messages provided when contacting us

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform, which helps us improve service quality and ensure security:

  • Internet Protocol (IP) address and device type
  • Browser type, version, and operating system
  • Time, date, and session duration of platform access
  • Pages visited and user navigation patterns
  • Information obtained from cookies and similar tracking technologies
  • Gaming history, bet amounts, and transaction details

2.3 Identity Verification Information

For responsible gaming policy and fraud prevention, hi98 may request identity verification information in certain circumstances. This process is essential for the protection of all users, and collected documents are stored with the highest level of security.

Purpose of Data Use

3.1 Service Delivery & Operations

The information you provide is primarily used for the following purposes:

  • Creating and maintaining your account
  • Processing financial transactions
  • Managing bonuses and promotional offers
  • Keeping VIP program information up to date
  • Providing customer support

3.2 Security & Compliance

To ensure platform security and meet legal obligations:

  • Detecting and preventing fraud
  • Ensuring account security
  • Age verification (21+)
  • Complying with anti-money laundering policies
  • Fulfilling legal requests

3.3 Service Improvement

We use data for analytical purposes to enhance the user experience. This includes evaluating website performance, planning new features, and improving overall service quality. However, no personal information is directly exposed in this analysis.

3.4 Communications

hi98 may contact you when necessary. This includes account-related notifications, information about important policy changes, and support-related messages. You will have the option to opt out of promotional messages according to your preference.

Sharing Information with Third Parties

hi98 never sells your personal information or provides it to third parties for advertising purposes. Information is shared only in the limited circumstances described below.

4.1 Service Provider Partners

Certain trusted third-party services are used to operate our platform, such as payment processors (bKash, Nagad, Rocket, Upay, and related banking institutions), technology infrastructure providers, and cybersecurity specialists. All such partners operate under strict confidentiality agreements and may use your information only for specified purposes.

4.2 Legal Obligations

hi98 may be required to provide information in response to lawful requests from relevant authorities or by court order. Information may also be shared in certain cases to cooperate with investigations into serious fraud or financial crimes. In such cases, only the minimum necessary information is disclosed.

4.3 Business Changes

In the event of a significant change in business structure, such as a merger or acquisition, user information may be transferred to the new management authority. Before such a change, hi98 will properly notify all registered users and update this privacy policy.

Cookies & Tracking Technologies

5.1 What Are Cookies and Why Are They Used

Cookies are small digital files stored on your device that improve website functionality. hi98 uses the following types of cookies:

  • Essential cookies: required to maintain login sessions and keep the platform secure
  • Functional cookies: to remember your preferences and settings
  • Analytical cookies: to review website usage and improve services

5.2 Cookie Controls

You can accept, reject, or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain key functions of the platform and may prevent the service from working properly.

Data Security Measures

SSL Encryption All data transmitted on our platform is protected using industry-standard SSL (Secure Socket Layer) encryption technology. This ensures that no third party can read or alter your information while it is in transit.
Secure Data Storage Collected information is stored in encrypted form on secure servers. Passwords and financial information are protected using special hashing and encryption methods, and no staff member can view them directly.
Restricted Access Only authorized personnel may access user information, and their access is limited to only what is necessary for their role. All access is logged and regularly reviewed.
Regular Security Assessments hi98's systems undergo regular security testing. Any potential vulnerabilities are identified and resolved promptly to keep user information secure at all times.

6.1 Acknowledgment of Limitations

No method of transmitting information over the internet is one hundred percent secure. While hi98 maintains the highest security measures, it is not possible to guarantee complete security. However, we commit that in the event of any security breach, we will immediately notify affected users and take swift action.

Your Data Rights

7.1 Right to Access

You have the right to see what information hi98 holds in your account. To obtain this information, contact our support team. After verification, we will provide you with the relevant details within the designated timeframe.

7.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected. Ensuring accurate information is essential for your account security and for receiving proper service.

7.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, this right is limited — some information must be retained for a defined period due to legal obligations, financial transaction records, and fraud prevention requirements.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing or promotional purposes. After you raise such an objection, we will stop using your information for those purposes. However, data processing will continue for service delivery, security, and legal reasons.

Data Retention Period

8.1 Information for Active Accounts

While your account is active, hi98 retains all necessary information. This information is used to provide you with uninterrupted service, maintain transaction history, and manage the VIP program.

8.2 After Account Closure

Even after an account is closed, certain information is retained for a defined period in accordance with legal requirements and financial regulations. This includes financial transaction records and identity verification documents. Once the legal retention period expires, this information is securely deleted.

Protection of Minors' Data

9.1 Age Restriction

hi98's services are for those aged 21 and above only. We do not knowingly collect any personal information from minors. If we receive evidence that a minor has registered on our platform, that account will be closed immediately and all associated information will be securely deleted.

9.2 Request to Parents and Guardians

If you believe that your child or a minor family member has registered on hi98, contact our support team immediately. We will investigate the matter promptly and take the necessary steps.

Policy Changes & Updates

10.1 Right to Make Changes

hi98 reserves the right to update or amend this privacy policy at any time. If significant changes are made to the policy, we will notify you by email or through a clear notice on the platform.

10.2 Meaning of Continued Use

If you continue to use hi98 after a new policy is published, it will be assumed that you agree to the updated policy. We therefore recommend that you visit this page regularly to read the latest policy.

For any questions regarding changes to this privacy policy, please contact our support team: [email protected]

Contact Us

11.1 Privacy-Related Requests

If you have any questions about your information, this privacy policy, or your rights, our support team is available 24/7 to assist in Bengali and English. You can reach us via live chat or email.

11.2 Complaint Resolution Process

If you have a privacy-related complaint, contact our support team first. hi98 takes all complaints seriously and works to resolve them promptly. In line with our fair play commitment, every complaint is assessed impartially.